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WordPress Security, Backups, Support and Maintenance for your WordPress Website

Dedicated to Professionally Managing and Updating Your WordPress Website. We handle the technical details so you can focus on your business! Plans & Pricing

Is Your WordPress Site Secure?

One the benefits of WordPress being free open-source software is that it’s continually evolving and improving. That benefit also means frequent updates, new releases, software bug fixes, and closure of security loopholes. This is why WordPress’ core files needs to be updated on a regular basis. Similarly, plugins and themes are updated to newer version to keep up with the latest WordPress version and to also fix any potential bugs or security issues in a previous release. Hence, theme and plugin updates need to be included in your maintenance plans.

Due to the popularity of WordPress — it now powers 34% of all websites — it’s an easy target for hackers. Hackers can attack outdated code or plugins with security loopholes. If required WordPress maintenance procedures are ignored, you risk having your website hacked – and no one wants that. No matter how good your WordPress developer is, your site stills needs to be up-to-date in order to avoid the embarrassment of being hacked and the potential loss of business and revenue!

Rest Easy. We’ve Got You Covered.

As experienced WordPress developers who know all the in’s and out’s of WordPress, you’ll get worry-free maintenance, software updates, security, and backups. We handle the dirty work so you can focus on your business.

Security Monitoring

Although WordPress takes security very seriously, potential security issues may still arise if precautions aren’t taken. We install and configure security plugins to help keep your site safe, then monitor it for potential threats. If a threats arises, steps are taken to remedy them as fast as possible.

Scheduled Backups

A site is only as current as its latest backup. Redundant off-site backups of your WordPress database and file system are stored so you never have to worry about losing your data. If the worse case scenario should happen, we can get your site back online fast.

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Uptime Monitoring

Tired of finding out from your visitors that your website is down? We’ve got you covered. Beyond just letting you know, we’ll look into it and expedite getting your website back online.

Database Optimization

Your WordPress website’s performance is vital to your visitors and search engines. By performing database optimizations, we significantly reduce the risk of database and data corruption.

Software Updates

Never worry about keeping WordPress software, themes, or plugins up-to-date. We’ll update everything for you on a regular basis (daily, weekly, or monthly based on the maintenance plan you choose).

Monthly WordPress Support

Every month you’ll have access to our WordPress team for website maintenance and support services such as; installing a plugin, cleaning up CSS issues, or recommending better options to improve your site’s performance. Up to 1 hour general support is included.

Compatibility Support

If you’ve ever updated WordPress, a theme, or a plugin and discovered something broke, you know how frustrating it can be to track down the culprit. Let us put your mind at ease. We offer up to 1 hour of compatibility support. If we can’t fix it within that time, we will rollback to the latest backup and contact you with recommendations.

SPAM & Revisions Cleanup

Spam is an on-going issue for all WordPress sites – and a potential security loopholes for installing malware. We install and configure spam suppression plugins and monitor and delete spam from your WordPress site.

Choose from Three Maintenance Plans

Although all WordPress websites use the same core files, they’re all developed differently based on specific business needs. We’ve created the following three plans that best cover the majority of WordPress websites. Of course, if your site requires something more specific, we will work with you to create a customized plan to match your needs.

* All auto-updates within WordPress admin UI are included in service. Monthly hour of service is for service to existing designs, themes and/or plugins. All work is subject to our Terms of Service.

Does it matter which webhost I use?
We’ll be happy to work with just about any web hosting provider you’ve chosen. If you’re looking for a quality web host, we recommend SiteGround to the majority of our clients but can make some recommendations based on your exact needs and our experience.
Do you give any discounts if I want you to manage more than one site?
Most definitely! Sign up for the first site and contact us upon account setup regarding the other websites you would like to cover with our service.
Can I change my plan after signup?
You can upgrade or downgrade at any time. And if you change service plans before the end of a billing cycle, we’ll prorate the monthly amount.
How do I cancel?
Just send us a request through this website or by email and we’ll cancel the service. Although we really hope that doesn’t happen.
How do I get my login information to you?
Once service is setup, we’ll contact you within 24-hours to get the required login information.
How many support requests can I submit each month?
You can ask us as many questions as you’d like, and if your request is covered by your site management plan, then we’ll take care of it right away. There’s no limit to the number of tasks we perform as long as it’s covered by your monthly plan. Sometimes we’ll refer you to an article, or just send you a quick answer of our own for times when you have a question. If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done, or can quickly upgrade you to a higher plan. In short, send us a note whenever you think we can make your life easier.
Do you offer web hosting?
We can. But we don’t. We prefer to keep our focus on being your WordPress support team. We will work closely with the webhost of your choice to make sure your site is operating at a high level. If you do need web hosting, we recommend SiteGround.
How do I pay?
We accept all major credit cards including MasterCard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.
Am I locked into a contract?
Nope. We believe in earning your business month after month and you can upgrade or downgrade your service at any time. Cancellation can occur at anytime after your first 2 months (60 days) of service. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.
What's your refund policy?
For month-to-month services, refunds are prorated for the remaining time left in the month. Annual maintenance plans canceled before end of one-year term revert to standard monthly rate and prorated based on time remaining.
What happens if a plugin or theme update breaks my site?
The simple answer is… we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue (generally roll back to a previous version) and then contact the plugin or theme author so they can work on patching the issue.
Does it stop/prevent all hacks?
Simple answer is No. Using best practices does everything possible to prevent attacks/keep your site from being hacked, but it does not completely prevent it. This is why on-going updates are essential so any security holes can be closed.
What if I don't need monthly support?
When someone likes to manage their own WordPress sites and just needs help configuring a plugin, moving a website to a new web host, or cleaning up a hacked website, our services are available a la carte.
Need more answers?
Email us with your name and phone number and we will contact you.

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