Businesses rely on phone conversations to speak with their customers, but consumers’ distrust of phone calls has only deepened due to robocalls and automated messages.
I recently experienced an issue with the Fandango iPhone app. Although the problem was resolved without their help, Fandango’s customer support response provided an opportunity to discuss common customer service mistakes and how your business can avoid them.
Simply the most important information every budding entrepreneur should know about starting a new business. Advice from Olivier Blanchard.